FAQ
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Why should I choose NWA IT Solutions over another provider?
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How long does it take for my new hosting account to be activated?
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Why are your prices higher than others?
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Do you offer Microsoft FrontPage extensions?
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Do you support cgi scripting?
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Do you offer SSL (secure) hosting?
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Do you offer Telnet or shell access?
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Can I change my plan to a different level?
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Can I use a private FTP account as an anonymous FTP service?
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Can I host my pornographic or offensive material on NWA IT
Solutions?
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Can I use NWA IT Solutions to send spam?
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What payment methods do you accept?
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What is the difference between an email alias and an email
account?
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Do you provide toll-free phone support?
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Can I change my account/domain name?
We have the small business people in
mind. We want them to have the same opportunities that major
corporations have only on a smaller budget. top
We provide a different type of program
than most. Since we do the development work and let you keep moving
with your business, we try our best to have you a complete working
site within a 2 week time period. top
Most other hosting companies have you
“the customer” design, develop, and maintain your own website. We
take the worry of what to put on the site away from those that are
not familiar or don’t have the knowledge of creating a website. We
work with the individual customers to gather the data of what they
would like to see, and we take it from there. Changes are made at
the customer’s request usually within a 2 week period. top
Frontpage server extensions are not
currently supported. We will be supporting that soon as we expand
our server base. top
Yes. We work with the customers to
develop custom cgi scripting to achieve the desired results. top
Yes. SSL, secure storefront options, and
eCommerce solutions are available. We can work with you on the
price of the SSL certificate. We offer the creation of SSL
certificates or one generated by VeriSign (price not included). top
No. Depending on account type, we
provide one or more private FTP accounts for uploading and managing
your website. Most accounts will not need an FTP account since the
management is done in-house. We do offer this feature for those
that wish to do their own development. We can work out a custom
pricing plan for those that wish to do their own web design. top
You can change your plan at any time.
We offer several flexible rate plans and also welcome custom plans
to fit your needs. top
No. Private FTP accounts provided with
hosting plans are intended for uploading and managing your website.
top
No. Although we respect the First
Amendment rights of individuals, and oppose the censorship of the
Internet, we do not support sites that host these types of offensive
materials. top
No. NWA IT Solutions defines spam to be
mass, unsolicited messages (i.e. junk mail on the Internet).
Accounts which send spam will be immediately terminated. We don’t
support spam and will not tolerate it coming from our servers. top
Credit/charge cards are the preferred
method of payment. NWA IT Solutions currently accepts Visa,
MasterCard, and Discover. We also accept money orders and personal
checks (with a 10 day hold period for check to clear). top
An email account is a mailbox which
stores email. An email alias (also known as an "email forward") is
simply a pointer to an email account. Email aliases can point either
to an email account at NWA IT Solutions, or to an email account at
your ISP. A typical email alias might be "support@yourdomain.com" or
"info@yourdomain.com," whereas a typical email address might be "jdoe@yourdomain.com". top
Not at this time. However, NWA IT
Solutions provides e-mail support and will typically answer your
questions on the same day. There usually isn’t any issues with
support as all the development work is done in-house. top
Yes. Account/domain name changes are
subject to a setup fee. In addition, new domain names are subject to
a domain name registration fee. top
