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Web Design: Integrating e-Commerce
For web developers who prioritize graphics and design work, reconciling the
art of web development with building an e-commerce platform can be somewhat
problematic. Design and programming are the foci - and these are the skills
developers spend years refining, weekends investigating, and long nights
tweaking. That's why for many people providing web design solutions, the
e-commerce dimension of building a site can often be a bit unruly - if not
downright utilitarian.
Here, it's the art and science of web development that's the fun part.
Juggling a variety of e-commerce vendors for different e-commerce needs (or
performing the in-house technical work of commerce-enabling a client site)
can be infinitely less rewarding than primary web design/development.
Unfortunately, most clients don't spend a lot time reviewing the nuances of
source code - that weird cipher rippling beneath the surface of their web
pages. Instead, business functionality is their primary goal - and online
credit card authorization may supplant web artistry on your clients' list of
priorities. And rightly so - it's their business at stake.
So on the web developer's plate, you have the responsibility of translating
a client's vision into a web-based reality, of mobilizing the underlying
code. In many cases, you also have the additional task of e-commerce
enabling the site - integrating e-commerce systems and coordinating various
service providers. Synchronizing these latter aspects of development can be
frustrating, regardless of whether you outsource or perform tasks in-house.
Here, you may be required to organize secure server hosting, integrate an
automated payment processing system and secure order page, incorporate
catalog and shopping cart functionality, and in some cases you may even have
to help swing a card-not-present merchant account so your client can accept
credit cards on the Internet. There's a lot of detail work to manage.
The solution, of course, is to eliminate all this confusion by finding one
reliable service provider who you can handle the entire spectrum of
e-commerce tasks for you. The ideal situation - for both the web developer
and the client - is to have these e-commerce duties out-sourced to a
'single-source' e-commerce company: a vendor that can manage and coordinate
every feature of a solid, flexible e-commerce platform.
Why is
that ideal? Because rather than simultaneously juggle three or four
different companies to expedite services for your client's site, you have
one point of contact for all your e-commerce needs. Later, this benefit
extends to your clients as well: they will have that same point of contact
for all of their customer service and maintenance issues. Everything is
already consolidated and streamlined.
Of course, compatibility and integration is key to a successful partnership.
Therefore, technology like automated payment processing systems, catalogs,
and shopping carts must not only be state-of-the-art, but flexible enough to
be seamlessly integrated into your design work. Here, your vendor should be
able to offer secure transactions, a robust processing system, full-featured
catalogs and shopping carts (with custom-design capability), and secure
hosting at a recognized data center.
And so you don't have to foreclose the possibility working with a wide
variety of clients, your service provider must be able to accommodate
multiple business models and commerce channels - from shippable e-tail and
downloadable goods to subscription and donation-based platforms.
Above all, the process of adding e-commerce functionality to a website
should always enhance design. Aesthetics and navigability cannot be
jeopardized. Your web development credibility is at stake when you integrate
an e-commerce platform into a client site - and that's why your service
provider has to be reputable on all fronts. With a single, reliable vendor,
you also avoid any 'weak links' among a group of individual service
providers.
Finally, if you are working with a single-source partner, you have the
opportunity to negotiate a lucrative reseller or revenue sharing plan. Your
web development packages will not only offer total e-commerce functionality,
but every time you e-commerce enable a client site, you'll earn a percentage
or fee for the referral. By working with a vendor who consolidates all
aspects of an e-commerce platform, you have a better position to leverage a
worthwhile revenue sharing deal.
About the Author
Kurt Thumlert is Internet Content Specialist for PaymentOnline - a company
that provides e-commerce solutions like the eCom Business Pack Pro for Web
Developers . Feel free to
contact Kurt at kurt@paymentonline.com
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